policies

SHIPPING

Last updated November 2026

All orders are packed in Melbourne and sent within 2–3 business days with Australia Post. Business days are Monday to Friday, excluding public holidays.

Delivery within Australia

Shipping within Australia is a flat A$12 per order, sent with Australia Post Parcel Post. As a guide, Australia Post estimates Parcel Post takes 2–4 business days within Victoria and 3–6 business days interstate. Regional and remote areas can take longer.

International delivery

We ship worldwide with Australia Post International Standard. Shipping is a flat A$29 per order to New Zealand and A$50 per order to all other countries. As a guide, international Standard parcels take around 4–11 business days to most metro areas. Any import duties, taxes or customs fees charged by your country are your responsibility.

Tracking and lost parcels

You will receive a tracking link by email once your order ships. Delivery times are estimates from Australia Post and are not guaranteed. If your parcel is delayed, lost or arrives damaged, email us at hello@rivanacollective.com and we will help sort it out.

Address details

Please check your delivery address carefully at checkout. We are not responsible for orders sent to an incorrect address supplied by you.

RETURNS & EXCHANGES

Last updated November 2026

Change of mind

We accept returns within 30 days of delivery. To be eligible, items must be unworn, unwashed and in their original packaging, with all tags still attached. Return shipping is at your cost, and we recommend using a tracked service. Once we receive and check your return, we will offer a refund to your original payment method or an exchange. Original shipping costs are not refunded.

How to return

• Email hello@rivanacollective.com with your order number and the items you would like to return.
• We will reply with return instructions.
• Refunds are processed within 5–10 business days of your return arriving.

Faulty or incorrect items

If your item is faulty, damaged or not what you ordered, contact us within 30 days of delivery with your order number and a photo. We will cover the cost of return shipping and offer a repair, replacement or refund.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under that law.

Care

Our fabrics are digitally printed, so colours may bleed in the wash, and cotton naturally softens and thins over many washes. Normal wear, colour bleeding and wear from washing are not considered faults. Please follow the care instructions on each product page.

PRIVACY POLICY

Last updated November 2026

Rivana Pty. Ltd. (“Rivana”, “we”, “us”) respects your privacy. This policy explains what personal information we collect, how we use it and the choices you have.

What we collect

• Your name, email address, phone number and delivery and billing addresses when you place an order or contact us.
• Order details, such as the products you buy.
• Information about how you use our website, collected through cookies and analytics.

Payments

Payments are processed securely by our payment providers. We do not see or store your full card details.

How we use it

• To process, ship and support your orders.
• To reply to your messages.
• To send you news and offers, only if you have asked to receive them. You can unsubscribe at any time.
• To improve our website and products.

Who we share it with

We share only what is needed with the services that help us run our store, including our website platform (Squarespace), payment providers and Australia Post for delivery. Some of these providers store information outside Australia, including in the United States. We never sell your personal information.

Cookies

Our website uses cookies to keep your cart working and to understand how the site is used. You can manage cookies in your browser settings.

Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or ask us to delete it, by emailing hello@rivanacollective.com. If you have a privacy concern, contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

TERMS & CONDITIONS

Last updated November 2026

These terms apply when you use this website or buy from Rivana Pty. Ltd. (ACN 695 147 098). By placing an order, you agree to them.

Products

We do our best to show our products accurately. Because our fabrics are digitally printed and screens differ, colours and prints may vary slightly from the photos. All measurements in our size guide are approximate.

Prices and payment

All prices are in Australian dollars (AUD) and include GST. Shipping is charged at a flat rate per order and shown at checkout. Set discounts are applied automatically at checkout when eligible items are in your cart. We may change prices at any time, but changes will not affect orders already confirmed.

Orders

An order is accepted once we send your order confirmation email. We may cancel an order and give you a full refund if a product is unavailable, if there is an obvious pricing error, or if we suspect fraud.

Shipping and returns

Delivery and returns are covered by our Shipping and Returns policies above.

Intellectual property

All content on this website, including our logo, artwork, photos and text, belongs to Rivana and may not be copied or used without our written permission.

Liability

To the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of this website or our products. Nothing in these terms excludes, restricts or modifies any right you have under the Australian Consumer Law.

Governing law

These terms are governed by the laws of Victoria, Australia.

Contact

Rivana Pty. Ltd., Melbourne, Australia · hello@rivanacollective.com